WORKING NOW
- Fictional conversion command and customer records
- Interactive customer confirmations and requests
- Human help ownership and response workflow
- Structured source-to-target gap comparison
- Training practice and illustrative reporting
Working prototype
See the conversion through one accountable lens.
The prototype makes the BCX operating model tangible: what changed, where customers are struggling, what action comes next and where a person stays in control.
Product design and engineering by Kevin Badinger, Resolvent Technologies.
Private access is issued to named reviewers for confidential demonstrations.
Music: “Icarus (Original)” by Scott Buckley, licensed under CC BY 4.0.
WORKING Interactive customer and specialist workflows
TRACEABLE Source-linked fictional evidence
BOUNDED No live bank systems or autonomous decisions
What the review covers
A conversion story, not a feature parade.
- 01CX Radar
Conversion insights
Where are customers struggling?
Review call and field-note patterns, the leading concern and the person proposed to own the response.
- 02Customer portal
Customer guidance
What does this relationship need to do next?
Move from general communication to a customer-specific path through users, services, training and requests.
- 03Support queue
Human support
What happens when the answer is not enough?
Carry the question and its context into an owned support workflow, then return the outcome to the customer.
- 04Gap report
System gaps
What changed between platforms?
Connect documented source and target behavior to customer impact, proposed response and human review.
The honest boundary
Strong enough to evaluate. Clear about what comes next.
PILOT WORK
- Bank identity and role authorization
- Approved operational data connections
- Bank-specific content and model evaluation
- Durable audit, retention and monitoring
- Measured customer and productivity outcomes
The next useful conversation
Put your conversion scenario against the model.
A guided session focuses on your operating problem, the current workflow and what a bounded pilot would need to prove.